Contact

For general inquiries please call our main line at 617.502.1700 or email info@crihealth.org

HIV Drug Assistance Program

For URGENT HDAP coverage requests, please contact HDAP at 617.502.1700.

• HDAP Phone: 617-502-1793
• Toll free: 800.228.2714 or 888-253-2712
• HDAP Fax: 617.502.1703
  • Please include a cover sheet with any documents you fax.
• HDAP Email: HDAP@crihealth.org
• Mail completed and signed applications with all supporting documentation to:

Community Resource Initiative
Attn: HDAP
The Schrafft’s City Center
529 Main Street, Suite 301
Boston, MA 02129

• • For HDAP specific claims or pharmacy billing questions please contact the HDAP billing team
    • • Phone: 617.502.1700 (ask to speak to HDAP billing)
      • Email: billing@crihealth.org

Tuberculosis Drug Assistance Program

• • • Phone: 617.502.1700 x2
    • Program Lead Contact- Brittany Morgan
      • Phone: 617.502.1758
      • Email: bmorgan@crihealth.org

Houses of Correction Program

• • • Phone: 617.502.1723
    • Email: jails@crihealth.org
    • Program Lead Contact- Maya Eeson
      • Phone: 617.502.1723
      • Email: meeson@crihealth.org

Comprehensive Health Insurance Initiative (CHII) Team

For questions about CHII or other insurance questions

• • • Phone: 617.502.1700 (press option #1 and then #3)
      • Toll free: 800.228.2714 or 888-253-2712

• • • CHII email: chii@crihealth.org
      • This email is for general CHII communications; please send any sensitive information via our secure portal.

BRIDGE Team

• • • To send any applications or supporting documentation via email please send through our secure email portal
    • BRIDGE Phone: 617-502-1790
      • Toll free: 800.228.2714 or 888-253-2712 (press option  #1 and then #5)
    • BRIDGE Email: BRIDGEteam@crihealth.org
      • This email is for general BRIDGE communications please send any sensitive information via our secure portal.

PrEP Drug Assistance Program

Please contact PrEPDAP staff at:

• • • PrEPDAP Phone: 617-502-1794
    • PrEPDAP Fax: 617.502.1701
    • PrEPDAP General Email: prepdap@crihealth.org
    • To send any applications or supporting documentation via email please send through our secure email portal

nPEP Program

For URGENT nPEP access, please contact nPEP program staff

For individuals requiring urgent access to nPEP after 6pm and on weekends and holiday, please call 617.502.1700 and select option #6 to leave a message for on-call CRI staff. Please be sure to leave a legible call back number for the staff to contact you at. If you have not been contacted within an hour, please call back and leave your call back number again.

• • • Phone:617-502-1767
    • email: PEP@crihealth.org
    • nPEP Fax: 617.502.1701

Research

• • • Research Phone: 617.502.1707
    • Research Fax: 617.502.1702

Research Team

• • • Amy Colson, MD, MPH – Research Director
      • Email: acolson@crihealth.org
    • Karen A. McLaughlin, CCRC – Research Coordinator
      • Email: kmclaughlin@crihealth.org
    • Roberta Bauer-Regulatory Specialist
      • Email: rbauer@crihealth.org

Development and Communications

• • • Brittney Toth – Communications and Development Manager
      • Phone: 617.502.1726
      • Email: btoth@crihealth.org

General Information

For general information or questions

• • • Email: info@crihealth.org
    • Phone: 617.502.1700
      • Toll free: 800.228.2714 or 888-253-2712

HIV Drug Resistance Testing

For more information or to enroll in the HIV Drug Resistance Assay Reimbursement program, interested healthcare sites should contact:

• • • Hellen Gikaria, HDAP Senior Program Manager
      • Phone: 617.502.1731
      • Email: hgikaria@crihealth.org
    • OR call CRI’s main number at 617.502.1700

Secure Email Instructions:

Community Resource Initiative (CRI) uses Microsoft Purview Message Encryption for secure email communications. 

Receiving Secure Emails from CRI 

When CRI sends you a secure email, you will receive a message labeled as a protected message. The email will include a “Read the message” button. 

If your organization uses Microsoft Outlook 

You can typically open, read, and reply to CRI’s encrypted emails directly in Outlook without creating a separate account or remembering additional passwords.  

If you do not use Outlook 

You can access your secure message by: 

• Receiving a one-time verification code sent to your email address, or 
• Signing in with a supported email account (such as Google). 

The one-time code option is generally the simplest because no password needs to be created or remembered. 

Replying to Secure Emails 

Once you open a secure message from CRI, you can reply securely and include attachments if needed. Any replies sent through that secure email conversation will remain encrypted.  

Sending Secure Information to CRI 

CRI no longer uses an email portal for you to send us encrypted messages. Organizations that already use secure email or email encryption should continue using their existing secure email system when communicating with CRI. 

If you need to send confidential information to CRI and do not have access to your own email encryption service: 

1. Send a regular email to the appropriate CRI program listed below requesting a secure response from CRI. 
2. Do not include confidential information in your initial email. 
3. CRI will send you an encrypted email. 
4. Reply to that encrypted message with the confidential information. You may continue using that email thread for future secure communications.  

Please email the appropriate program: 

• • HDAP: hdap@crihealth.org 

• • CHII: chii@crihealth.org 

• • BRIDGE: BRIDGEteam@crihealth.org 

• • PrEPDAP/nPEP: prepdap@crihealth.org 

• • TDAP: tdap@crihealth.org 

Transition from the Previous Secure Email System 

CRI has transitioned from the Zix secure email system. Previously sent messages stored in the Zix portal will remain accessible only for a limited time. If you are unable to access an older secure message, please contact CRI and we will assist you.  

Need Help? 

If you have questions about CRI’s secure email process, please contact us at 617-502-1700.