Contact

For general inquiries please call our main line at 617.502.1700 or email info@crihealth.org

HIV Drug Assistance Program

For URGENT HDAP coverage requests, please contact HDAP at 617.502.1700.

• HDAP Phone: 617.502.1700
• Toll free: 800.228.2714
• HDAP Fax: 617.502.1703
  • Please include a cover sheet with any documents you fax.
• HDAP Email: HDAP@crihealth.org
  • This email is for general HDAP communications please send any sensitive information via our secure portal.

• Mail completed and signed applications with all supporting documentation to:

Community Resource Initiative
Attn: HDAP
The Schrafft’s City Center
529 Main Street, Suite 301
Boston, MA 02129

• • For HDAP specific claims or pharmacy billing questions please contact the HDAP billing team
    • • Phone: 617.502.1700 (ask to speak to HDAP billing)
      • Email: billing@crihealth.org

Tuberculosis Drug Assistance Program

• • • Phone: 617.502.1700 x2
    • Program Lead Contact- Brittany Morgan
      • Phone: 617.502.1758
      • Email: bmorgan@crihealth.org

Houses of Correction Program

• • • Phone: 617.502.1723
    • Email: jails@crihealth.org
    • Program Lead Contact- Maya Eeson
      • Phone: 617.502.1723
      • Email: meeson@crihealth.org

Comprehensive Health Insurance Initiative (CHII) Team

For questions about CHII or other insurance questions

• • • Phone: 617.502.1700 (press option #1 and then #3)
      • Toll free: 800.228.2714

• • • CHII email: chii@crihealth.org
      • This email is for general CHII communications; please send any sensitive information via our secure portal.

BRIDGE Team

• • • To send any applications or supporting documentation via email please send through our secure email portal
    • BRIDGE Phone: 617.502.1700 (press option  #1 and then #5)
      • Toll free: 800.228.2714 (press option  #1 and then #5)
    • BRIDGE Email: BRIDGEteam@crihealth.org
      • This email is for general BRIDGE communications please send any sensitive information via our secure portal.

PrEP Drug Assistance Program

Please contact PrEPDAP staff at:

• • • PrEPDAP Phone: 617.502.1700 & select option 4
    • PrEPDAP Fax: 617.502.1701
    • PrEPDAP General Email: prepdap@crihealth.org
    • To send any applications or supporting documentation via email please send through our secure email portal

nPEP Program

For URGENT nPEP access, please contact nPEP program staff

For individuals requiring urgent access to nPEP after 6pm and on weekends and holiday, please call 617.502.1700 and select option #6 to leave a message for on-call CRI staff. Please be sure to leave a legible call back number for the staff to contact you at. If you have not been contacted within an hour, please call back and leave your call back number again.

• • • Biomedical Prevention Program Manager-Katt Baker
      • phone: 617-502-1767
      • email: kbaker@crihealth.org
    • PrEPDAP/nPEP Program Specialist Chris Cook
      • • phone 617-502-1749

• • • nPEP Fax: 617.502.1701

Research

• • • Research Phone: 617.502.1707
    • Research Fax: 617.502.1702

Research Team

• • • Amy Colson, MD, MPH – Research Director
      • Email: acolson@crihealth.org
    • Karen A. McLaughlin, CCRC – Research Coordinator
      • Email: kmclaughlin@crihealth.org
    • Roberta Bauer-Regulatory Specialist
      • Email: rbauer@crihealth.org

Development and Communications

• • • Brittney Toth – Communications and Development Manager
      • Phone: 617.502.1726
      • Email: btoth@crihealth.org

General Information

For general information or questions

• • • Email: info@crihealth.org
    • Phone: 617.502.1700
      • Toll free: 800.228.2714

HIV Drug Resistance Testing

For more information or to enroll in the HIV Drug Resistance Assay Reimbursement program, interested healthcare sites should contact:

• • • Hellen Gikaria, HDAP Senior Program Manager
      • Phone: 617.502.1731
      • Email: hgikaria@crihealth.org
    • OR call AccessHealth MA’s main number at 617.502.1700

Secure Email Instructions:

To submit any client applications, forms or information via email, please use our secure email system:

1. 1. 1. Log into our secure email portal here: https://web1.zixmail.net/s/login?b=crine.
      2. If you have never logged in before, you will be prompted to set up an account.
         • To enable and set-up Multi-Factor Authentication (MFA) for your account, please follow the instructions in this guide: How to Register a Device for MFA in the Zix Secure Email Portal
      3. Follow the instructions here to send an email to the appropriate CRI team. http://www.uapguide.com/community-research-initiative-of-new-englandhdap/customer/introduction.
      4. Be sure to select the appropriate program you are trying to reach from the drop-down menu.

Important Information about secure emails

• • Our secure emails use ‘crine.notification@zixmessagecenter.com’ as a domain. Please be sure to ALLOW this address as a trusted contact or check your spam folder for this address.
  • For secure portal technical support (password resets, lock outs, etc.) please contact ZixCorp Support
    • Phone: 888.576.4949
    • Email: support@zixcorp.com.
  • Replying to a secure email sent from Community Resource Initative will take you directly to our secure email portal.