Thank you for using the HDAP portal. If you have questions when completing the HDAP application, or are running into a technical issue with the portal, please visit one of the resources below:
*Please note some resources below were produced or recorded while Community Resource Initiative was still known as AccessHealth MA. The program information has not changed and is still relevant.
This provides a comprehensive guide to completing the HDAP application for clients and case managers.
These resources are for clients completing the application themselves.
Client Portal – Setting up a User Account
Client Portal- Submitting an Application
HDAP Application Statuses: This quick reference guide explains the application statuses you may seeing when checking application status and what they mean.
These resources are for case managers and providers submitting applications on behalf of clients.
Provider Portal – Setting up a User Account
Provider Portal Introduction: Navigating the Provider Portal
This explains how to navigate the portal and its features
Provider Portal: Submitting a New Client Application
This explains how to set up a portal account to create a login
Provider Portal Submitting Recertification Applications
Provider Portal: Checking the Status of an Application
This explains how to check the status of an application you submitted
- HDAP Application Statuses: This quick reference guide explains the 2application statuses you may seeing when checking application status and what they mean.
Provider Portal: Submitting Supporting Documents
This explains how to upload supporting documents to the portal
Tips for Completing Contact Info Tab
HDAP Provider Portal Training
These resources are for HOC Coordinators completed applications for clients who are incarcerated.
HOC Portal Submitting a New Application
HOC Portal Existing Client Features
I Still Need Help!
If you are experiencing a technical issue with the portal and you are not able to resolve it using one of the above resources, please contact HDAP at:
- 617-502-1700, Monday – Friday 9am – 5pm, or
- Send us an email at hdap@crihealth.org. We recommend sending a secure email to protect confidential information. Instructions for using our secure email system are here.